At Phoenix 3D Supply, we accept returns within 30 days of delivery.
Return shipping is the customer’s responsibility unless the return is due to damage, defective or incorrect.
To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase, such as your order confirmation or receipt, is required.
To request a return, contact us at support@phoenix-3d.com. Returns must be authorized before they are sent back. Items returned without prior approval will not be accepted.
Return mailing address:
Phoenix 3D Supply
PO Box 1033
New Boston, Michigan 48164
If your return request is approved, we will send instructions for how to return your item. Once the returned item is received and inspected, we will notify you whether the refund has been approved.
If approved, refunds are issued to the original payment method within 5 business days after receipt and approval of the return. Please note that your bank or credit card issuer may require additional time to post the refund to your account.
Original shipping charges are non-refundable.
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly at support@phoenix-3d.com so we can review the issue and work to make it right.
For return and refund questions, contact support@phoenix-3d.com.
A sharper version, if you want it to read a little more premium and a little more Merchant Center-safe, would be this:
Phoenix 3D Supply accepts returns within 30 days of the delivery date.
To qualify for a return, the item must:
To request a return authorization, email support@phoenix-3d.com.
Approved returns should be sent to:
Phoenix 3D Supply
PO Box 1033
New Boston, Michigan 48164
Items sent back without first requesting a return authorization will not be accepted.
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 5 business days of receipt and approval.
Please note that financial institutions may take additional time to process and post the refund.
Original shipping charges are non-refundable.
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact support@phoenix-3d.com as soon as possible so we can evaluate the issue and assist you.
For all return and refund questions, email support@phoenix-3d.com.
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